Gateway Logistics Group Privacy Policy

Effective Date: July 20, 2023

Thank you for choosing Gateway Logistics Group, Inc. (and its subsidiaries, OverOceans, Inc., Gateway International Transport,
Inc., Gateway International Clearance Services, Inc.) We are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services. By using our services, you consent to the practices described in this policy.

Multiple subsidiaries operating under the Gateway umbrella are certified CTPAT organizations. We are dedicated to maintaining a secure and stable supply chain with written policies and procedures that are used when working with domestic or foreign partner organizations to secure are clients shipments and information.

We may collect personal information from you when you interact with our website, use our services, or communicate
with us. The types of personal information we may collect include:

  • Name, address, email address, and phone number
  • Billing and payment information
  • Shipment details and tracking information
  • Customer support inquiries and correspondence
  • Information provided through surveys or promotional activities

We may also collect certain non-personal information automatically when you visit our website or use our services, such as your IP address, browser type, and device information.

Gateway will use the collected information for the following purposes:

  • Providing and managing our logistics services
  • Processing and fulfilling orders and shipments
  • Communicating with you regarding your shipments and inquiries
  • Improving our services, website, and customer experience
  • Sending promotional emails or newsletters with your consent
  • Complying with legal obligations and resolving disputes
  • Preventing fraud and ensuring the security of our systems

Data Sharing and Disclosure

  • Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as shipping carriers, payment processors, and IT support. These providers have access to personal information as necessary to perform their functions but are obligated not to disclose or use it for other
    purposes.
  • Business Partners: We may share information with business partners who collaborate with us to offer complementary services or promotions. However, we will only share information with your consent or as permitted by applicable laws.
  • Legal Compliance: We may disclose personal information if required to do so by law or in response to valid legal requests or government inquiries.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us recognize you and remember your preferences. By using our website, you consent to the use of cookies as described above.

International Data Transfer

As a global logistics company, we may transfer personal information to recipients located in countries outside of your home country or region. These international transfers are necessary to provide our logistics services and fulfill contractual obligations with our customers.

When we transfer your personal information internationally, we will take steps to ensure that your data receives an adequate level of protection as required by applicable data protection laws. These measures may include implementing appropriate contractual clauses, relying on adequacy decisions, or obtaining your explicit
consent.

By using our services and providing your personal information, you consent to the transfer of your data to other countries, including those that may have different data protection laws than your own. Rest assured that we will continue to protect your personal information in accordance with this Privacy Policy and applicable
laws.

Data Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. We regularly review and update our security practices to ensure the ongoing integrity of our systems.

Your Rights

At Gateway we are committed to complying with the General Data Protection Regulation (GDPR) and protecting the privacy rights of individuals. This Privacy Policy provides transparency on how we collect, use, and safeguard your personal information in accordance with the GDPR’s principles. By using our website, you acknowledge and consent to the processing of your data as described in this policy.

Under the GDPR, you have certain rights regarding your personal data. These include the right to access, rectify, restrict processing, erase, or port your data. You also have the right to object to the processing of your data in certain circumstances.

To exercise these rights or for any privacy-related inquiries, please contact us.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will securely dispose of personal information when it is no longer needed.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us to request deletion of the information.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this policy periodically for any updates.

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.